What is a PIN?
PIN means Personal Identification Number. Your PIN is a 4-digit number. Always keep your PIN private. You must select a PIN to activate the EPPICard when you receive your card in the mail. If you lose your card and get a replacement card, you must activate the replacement card and you will need to select a PIN again. You may select the same PIN if you want. As an additional protection against the back of your card in ink or put a note on the card to always ask for photo ID.

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1. Are there any charges for using my Pennsylvania EPPICard?
2. Can I use my Pennsylvania EPPICard as a bank account?
3. Do I have to have a bank account to use my Pennsylvania EPPICard
4. Do I have to get a Pennsylvania EPPICard?
5. Do I have to use the ATM to get cash at a bank displaying the MasterCard logo?
6. Do I need to change the name on my card if I get married?
7. How do I activate by Pennsylvania EPPICard?
8. How will I know how much money is in my Pennsylvania EPPICard account?
9. I have been using my Pennsylvania EPPICard for a while now, and want to switch to direct deposit. How do I do this?
10. I received the Pennsylvania EPPICard but I want my support money deposited to my bank account rather than to the card . What should I do with the card?
11. I think I got some mailers, but since I wanted to continue receiving checks, I threw the mailers (and the EPPICard) away. Now I’m not getting my support checks any longer. What should I do?
12. What do I do if I think the balance of my Pennsylvania EPPICard is incorrect?
13. What happens if I enter the wrong PIN number?
14. What if I do not sign up for direct deposit?
15. What if I forget my secret code or PIN?
16. What if I get an error message that reads Insufficient Funds?
17. What if my card will not work?
18. What is a PIN?
19. What should I do if I lose my Pennsylvania EPPICard?
20. When do I call 1-800-304-1669?
21. Where do I call if I have questions about my Pennsylvania EPPICard?
22. Where can I find a bank that accepts / displays the MasterCard logo?
23. Where can I shop or get cash with my Pennsylvania EPPICard?
24. Who should I contact if I have a problem getting cash from a teller at a MasterCard bank?
25. Will I get a monthly statement showing what I spent?
26. Will my card still work when my child support case closes?