Meet the Community Connections Staff

Annette (Navicate)

Annette has been working with Community Connections since its inception in March of 2013. She holds Masters’ degrees in Psychology and Education and has experience working in the fields of mental health, domestic violence, education, and small business. Annette is a Pennsylvania native and works out of the Lansdale office of Community Connections. To Annette, being a Navicate is a privilege that allows her to help Montgomery County residents with questions and concerns they are experiencing and move them in a positive direction by providing resources, for which they qualify, with the goal of making daily life better. Annette believes it is important for residents to know that Community Connections wants to hear from you and that no question is too big or too small. In her free time, Annette enjoys working in the garden, sharing a meal with friends and family, discussing good books or articles, and walking with her two adorable dogs.

Carol (Navicate)

Carol has been a Navicate with Community Connections since 2017, after serving as an Intake Worker with the Office of Senior Services (formerly the Office of Aging and Adult Services) for many years. She holds Bachelor’s degrees in Fine Art and Art History as well as a Master’s degree in Education, and has experience working as an Illustrator and Teacher. Carol is from Philadelphia and works out of the Willow Grove office. To Carol, being a Navicate means listening carefully to the concerns and needs of individuals and providing timely and accurate information on resources. She believes that it is important for residents to know that Community Connections is available to all people who need assistance no matter what their particular needs are. Outside of work, Carol spends time at her studio, focusing on handbuilt ceramics, drawing, and recently, botanical illustration. She practices Yoga and Insight Meditation.

Charles (Navicate)

Charles has worked in a variety of Montgomery County offices since 1989 and joined Community Connections in 2018. Charles is a US Army veteran, enlisting right after graduating high school, and has a Bachelor’s degree in Special Education. He is a lifelong Montgomery County resident and works out of the Norristown office. Charles is also involved in the community through volunteer groups such as the Boy Scouts and his local church helping to rehabilitate homes. To Charles, being a Navicate means empowering people with the tools and direction to move forward. He believes it is important for the residents to know that when you do not know who to call or where to begin, you need to call Community Connections. In his free time, Charles enjoys singing and has participated in choirs and musical groups, and over the last decade, in local theatre.

Darrell (Navicate)

Darrell has been with Community Connections since 2015 after previously working as an Assessor in the Office of Senior Services (formerly the Office of Aging and Adult Services) for 16 years. Darrell has a Bachelor’s degree in Speech Communications from Wilkes College and a Masters in Religious Education from Lutheran Theological Seminary in Philadelphia. Darrell hails from the Wyoming Valley area of PA and works out of the Pottstown office. To Darrell, being a Navicate gives him the opportunity to use his talents and knowledge to help those who are struggling with life’s challenges, whatever they may be. What he would like residents to know is that Navicates will do their best to make the right connections for you as long as you are willing to work with them and take a journey together. Have you listened to WBRX, Berwick, PA or WBYO/WBYN, Boyertown radio in the past? Then you may have heard Darrell as a radio announcer. You can hear his voice now on Montco’s ReadyRadio.

Hailey (Navicate)

Hailey joined Community Connections in April of 2020. While working towards her Bachelor’s degree in Family & Children Studies and Human Services, Hailey worked through health promotions educating students on various health topics and related resources. After graduation, Hailey began working with a care manager organization providing case management to youth in crisis. Hailey recently relocated from New Jersey and is based out of the Norristown office. To Hailey, being a Navicate means taking the time to actively listen and support consumers in the way that they would like to be supported, being creative, and providing an environment where people feel welcomed and able to share their needs. She would like residents to know that Community Connections is a great resource to utilize at each part of your journey. Outside of work, Hailey enjoys singing and playing music on her guitar and keyboard.

Katelyn (Navicate)

Katelyn has been with Community Connections since September of 2015. She earned her Bachelor’s degree in Social Work and began her career working for a local non-profit as a caseworker intern while in college and was hired as their community case manager after graduation. In this role, Katelyn assisted community members with SNAP applications, rental assistance, and connecting to much needed resources. Katelyn grew up in Souderton and works out of the Lansdale office. To Katelyn, being a Navicate means coming alongside a person in need, pointing them in the right direction with resource and program suggestions, and giving people a voice when no one is listening. She would like the community to know is that they always strive to identify at least one resource for someone in need. Even after the call with you, Navicates are researching and brainstorming issues as a team to better help the community. Outside of work, Katelyn loves spending time outdoors with her daughter.

Lynne (Navicate)

Lynne has been a part of Community Connections since 2017 after working in the Office of Senior Services (formerly the Office of Aging and Adult Services). After earning her Bachelor’s degree in Sociology, Lynne spent time working in the fields of retail management, teaching, and social work. She works out of the Norristown office. To Lynne, being a Navicate means being a liaison, as the role entails helping consumers streamline and focus their needs to connect to the most relative and helpful resources or solutions. Something that she believes the community would benefit from knowing is that Community Connections is available, easily accessible, and that more should reach out for services.

Theresa (Navicate)

Theresa started her time with Community Connections in 2013 after working in the Early Learning Resource Center (formerly Child Care Information Services) as a Consumer Education Outreach Specialist for many years. She earned her Bachelor’s degree in Human Services and has over 25 years of experience as a human services advocate with various organizations. Theresa works out of the Willow Grove office and hails from North Carolina. To Theresa, being a Navicate means having the skills and heart to help address and meet the needs of residents, and reaching to all areas of the County to share this knowledge. She believes it is important that residents know that Community Connections is here to advocate and serve our communities and that the Navicates will not give up until they have reached consumer expectations by answering their questions and complaints in a helpful and professional manner. Outside of work, Theresa likes to spend as much time as possible with her friends and family, vacationing, and having a “splish-splash” of fun in the sun.

Victoria (Navicate)

Tori has been with Community Connections since December of 2017. After receiving her Bachelor’s degree in Political Science and Criminal Justice, she spent time working as a Constituent Outreach Specialist with a PA State Representative’s office. Tori works out of the Pottstown office and grew up in Upper Pottsgrove Township. To Tori, being a Navicate means being whatever the consumer needs you to be in the moment: problem-solver, resource locator, crisis de-escalator, and great listener. It is about quickly locating what the consumer needs at that moment and going forward to better their lives. Community Connections is a great one-stop shop for all health and human services needs. Outside of work, Tori spends a lot of her free time competing locally at shows as well as trail rides with her horse and is an avid hiker.

Maryann (Office Support Person)

Maryann officially joined Community Connections as the Office Support Person in February 2020 after working in the Office of Children and Youth for 15 years! Maryann is the friendly face you will see if you visit the Community Engagement Suite in the Human Services Center in Norristown. She was born and raised in Philadelphia where she completed her H.S. Diploma and moved to Montgomery County in 2003. Maryann enjoys being a part of the Community Connections team who acts as the front door to the Department of Health and Human Services and is there to point folks in the right direction. Maryann is married with 3 sons and in her free time, she likes to listen to music (classic country and oldies) and enjoys going to the movies, bowling, or mini-golf.

LatOya (Supervisor)

Latoya joined Community Connections in August of 2021 after working for the Office of Senior Services (formerly known as Aging and Adult Services) as an Assessor and then as an Assessment Supervisor. She earned her Bachelor’s Degree in Social Work at Lock Haven University. Latoya started working for Montgomery County in 2010 and has worked with individuals at both ends of the age spectrum between her positions at Montgomery County Office of Children & Youth as well as Montgomery County Office of Senior Services. Prior to joining the Community Connections team, Latoya had directed many individuals to the Office of Community Connections, because of the Navicates wealth of knowledge. The Navicates strive to empower Montgomery County residents with connecting them with the array of services available in the community. Outside of work, Latoya enjoys making memories with her husband, her two daughters, and family and friends.

Shannon (Supervisor)

Shannon joined Community Connections in 2017 when the Intake and Referral Unit of the Office of Senior Services merged with Community Connections. She earned her Bachelor’s degree in Social Work from Kutztown University and started her career in human services with the Office of Senior Services in 2002, holding various positions over the years including Aging Waiver Care Manager, Long Term Living Counselor, Older Adult Protective Services Investigator, Older Adult Protective Services Intake Worker and Supervisor of the Intake and Referral unit. Shannon is a Montgomery County native working primarily out of the Norristown office and enjoys visiting the three satellite offices to spend time with her staff. As a Supervisor, Shannon is proud of the Navicate team because of their compassion, empathy, lived experiences, and tenacity when trying to assist, and adds they are strong advocates for the Montgomery County residents. Shannon believes many residents are unaware of the wealth of information Navicates possess and they can help identify resources to reduce expenses for residents which allows for them to have more income for other necessary expenses. Outside of work, Shannon enjoys exploring nature with her family including visiting the local parks and county trails.

Elizabeth (Administrator)

Elizabeth has served as the Administrator for Community Connections since 2016. She holds a Master's Degree in Clinical Health Psychology from the Philadelphia College of Osteopathic Medicine and an undergraduate psychology degree from Albright College in Reading, PA. Elizabeth’s experience includes housing services for adults with serious mental illness, children's intensive case management, behavioral health intake and triage, mobile therapy, clinical case management in residential treatment facilities, and therapy and assessment work the forensic populations in Berks, Philadelphia, and Montgomery Counties. Elizabeth likes to underscore that Navicates are advocates who remove barriers for people accessing services and they can provide “light” case management through the Person-Centered Counseling service. Elizabeth lives in Montgomery County with her husband, 2 daughters, and 2 dogs. Outside of work, Elizabeth enjoys yoga, biking, going to the beach, and playing Words with Friends.