General

Are residents of Montgomery County prohibited from traveling/visiting other counties? 

There are no travel restrictions on Montgomery County residents. However, employees of the Commonwealth of Pennsylvania who travel in and out of Montgomery County between their workplace and home are being directed to work remotely 

WHO SHOULD I CONTACT ABOUT COMPLAINTS REGARDING A HOSPITAL/DOCTOR MISTREATING ME?  

Complaints about hospitals and healthcare facilities can be made by phone at 1-800-254-5164 or through the website.

What is PECO doing to help customers who may need it?

PECO is suspending service disconnections and suspending new late payment charges until May 1st.

I’M AN OLDER ADULT AND AFRAID I WON’T BE ABLE TO GET MY MEDICATIONS.

All enrollees of the Pharmaceutical Assistance Contract for the Elderly (PACE) Program should be able to receive free home delivery of their medications from their pharmacies

Under regular circumstances, enrollees with prescriptions must use 75% of their supply before refills will be reimbursed. PACE will now reimburse refills even though the required 75% of the days’ supply has not passed – except for opioids and other controlled substances – which will be handled on a case by case basis. Enrollees wishing to receive that exception must have their pharmacy provider contact PACE at 1-800-835-8040, 24 hours a day, seven days a week, to make that request. The program has traditionally not offered this exception unless an enrollee’s medications were lost or stolen. Enrollees who have difficulties obtaining their refills can call cardholder services at 1-800-225-7223. Learn more about the PACE program here.

I WANT TO HELP BY VOLUNTEERING. HOW CAN I GET INVOLVED?

Many service providers are looking for volunteers to help with some of their outreach programs, including meal delivery. Please contact RSVP if you’re interested in current opportunities: 

Phone: 610-834-1040 ext 123
Email: volunteer123@rsvpmc.org 
Apply Online

i’m worried about the homeless. is there a way i can help?

Your Way Home Montgomery County works closely to support all of our community partners that operate emergency housing shelters. Your Way Home has created an Emergency Fund to aid those who need emergency rent, hotel accommodations, or other essential resources.

Phone: 484-532-7387
Donate Online: www.yourwayhome.org and click the "Donate" button at the top of the page
Donate by Check:
Montgomery County Foundation/Your Way Home
4 Sentry Parkway East, Suite 302
Blue Bell, PA 19422

The Salvation Army Shelter Norristown’s Winter Shelter has extended its closing date for 30 days. The winter shelter will now be open until April 30, 2020, but is unable to accept any new residents at this time. 

The Interfaith Food Pantry at Grace Lutheran Church is looking for additional volunteers. They are located at 506 Haws Avenue and are open from 8:30 to 11 am on Mondays, Thursdays, and Saturdays. Contact Kary LaFors at lfours@aol.com or 610-630-9637.

SHOULD I AVOID ALL PRODUCTS COMING FROM CHINA OR OTHER COUNTRIES WHERE COVID-19 CASES ARE WIDESPREAD?  

No. Coronaviruses generally have poor long-term survivability on surfaces, so there is likely very low risk of spread from products or packaging that have been shipped over a period of days or weeks at ambient temperatures.

Can I still donate blood?

The Red Cross is reporting a blood shortage after roughly, 2,700 blood drives have been canceled across the country during the coronavirus outbreak. There are 86,000 fewer blood donations as a result of the cancellations. They are asking volunteers to donate blood during the outbreak. Those who wish to donate can do so by scheduling an appointment to give blood at www.RedCrossBlood.org, the Red Cross Donor App, or by calling 800-RED-CROSS.

PET OWNERS

ARE BOARDING KENNELS, DOGGIE DAYCARES, SHELTERS, SANCTUARIES, AND RESCUE FACILITIES ALLOWED TO BE OPEN?

These facilities are encouraged to continue operations, but the decision is a voluntary, business-by-business decision. Those that remain open should apply this guidance to their operations in an effort to minimize risk for exposure to COVID-19 for employees, volunteers, and Pennsylvanians using their services.

The Guidance for Boarding Facilities and Shelters includes procedures for preparing the employees and volunteers, preparing facilities, and how to intake animals being received from COVID-19 positive homes.

IS THERE ANY ADVICE FOR PA PET OWNERS?

Pennsylvania pet owners were offered this advice.

CAN CATS AND DOGS TRANSMIT COVID-19?

The World Health Organization and the Centers for Disease Control and Prevention report that dogs and cats do not contract or transmit the novel coronavirus, it is not a zoonotic disease. There is no evidence of cats, dogs, or other companion animals becoming infected with COVID-19.

CAN I SPREAD THE VIRUS TO MY PET?

You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask. 


OTHER IMPORTANT FAQs

Food and Food Establishments
Prevention and Vaccine
Protection