Success Stories

A Fresh Start

Issue: In early January 2018, a female consumer, 35 years old, came into the Pottstown regional office after having recently moved into the area, not knowing where to turn for assistance. She was referred by the Cluster Outreach Center across the street. She was seeking resources including employment opportunities, subsidized housing, furniture, and community service locales. She is in recovery and recently charged with a misdemeanor requiring community service. She shared she is also a patient at Creative Health. She described her small apartment with appreciation though had been unsuccessful in securing a bed and coffee maker.

Intervention: Throughout the conversation, Darrell Lewis, Pottstown navigate, was able to provide information and referrals to PDIDA (Pottstown Downtown Improvement District Authority) for community service, the public defender’s office, Mitzvah Circle, and HopeWorx, along with a subsidized housing list and a few local employers.

Impact: The consumer had a few contacts with Darrell throughout January to keep him in the loop of her progress with the referrals. During the most recent contact she called to thank him profusely for the referral to Mitzvah Circle who delivered her a new bed and a coffee maker! She was so appreciative and thanked him for all of the work he provided to her during her state of transition to Pottstown.

Contact: Darrell Lewis, Pottstown Navicate, 610-970-2979

Finding an ally

Issue: In April, a female consumer reached out to Annette Widney, Navicate, of the Lansdale office. She initially called for financial assistance for heating assistance after learning her oil tank had a hole and was not retaining oil. The consumer shared with Annette she was experiencing domestic violence with an ex-boyfriend and unsure what to do. The consumer has a friend who is a lawyer and family/friends have been encouraging her to file a PFA for her protection.

Intervention: During the conversation, Annette learned of other needs she was experiencing and referred her to Luis Rodriguez, CADCOM, for assistance in completing an application for SNAP, MA, and LIHEAP. She shared her feelings of fear and shame with Annette. Annette listened to her and provided her with information and support to make an informed decision for herself.

Impact: During the time Annette and the consumer have connected, the consumer calls Annette occasionally for moral support. She has called Annette prior to court appearances to share how she is feeling. She also learned her oil tank did not have a leak, as initially diagnosed. Annette has been an invaluable resource to her during a time of trauma and uncertainty. Knowing she is able to contact Annette when needed, has provided stability, support, and reassurance through information, referrals, and having someone to talk with. Her voicemail to Annette recently was filled with appreciation and for many consumers in the county, Community Connections provides hope in their time of need.

Contact: Annette Widney, Lansdale Navicate, 610-278-1286


To protect the privacy of certain individuals the names and identifying details have been changed. The Department of Health and Human Services Office of Community Connections does not endorse individual providers or services. Therefore, any reference herein to any provider or services by name does not constitute or imply the endorsement, recommendation or approval of the Department.