Our Impact

Proving referrals to ensure a Senior’s independence in his home

Purpose of Contact

An elderly individual in need of home-delivered meals and assistance with bathing. He lives alone and struggles with personal care due to complications with medical diagnosis.

Assistance Provided

Navicate called the PA Independent Enrollment Broker (PA IEB) and assisted the senior with requesting an application for in-home services, to assist him in bathing. Navicate conducted a three-way conference call with the PAIEB and the senior and created a referral for him to receive application assistance and home-delivered meals from the local Aging Office. 

Consumer Outcome

The individual has been assessed for home-delivered meals and approved. He was assigned to work with a financial advocate who assists with gathering the financial documentation for the in-home service application. This expedited the senior’s application for him to receive the in-home services he needs to remain living independently.


Regional offices provide easy access and localized resources for resident in need.

Purpose of Contact

An individual in a homeless crisis connected himself to a Navicate because he was unaware of the local agencies that could assist with housing and also mental health supports.

Assistance Provided

The Navicate and the consumer contacted several social service programs to inquire if the consumer would qualify for their housing/mental health programs. Although he was ineligible for several programs, the Navicate continued to advocate for the consumer who regularly stopped into the Navicate office. The Navicate provided on-going encouragement and support to the consumer until he felt his needs were met.

Consumer Outcome

The individual has been connected with a local resource, Your Way Home, to assist with housing location. He also accessed mental health services from a local agency. The individual found that having a Navicate in his town was a great benefit as he could access the services easily. In addition to the resources, the consumer stated he was thankful for the Navicate’s dedication, advocacy, and continual encouragement throughout the process.

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Disclaimer

To protect the privacy of certain individuals the names and identifying details have been changed. The Department of Health and Human Services Office of Community Connections does not endorse individual providers or services. Therefore, any reference herein to any provider or services by name does not constitute or imply the endorsement, recommendation or approval of the Department.