Volunteer to be an Ombudsman


Have you ever had a question or needed something and didn't know where to turn? What if a familiar face showed up on a regular basis to offer help? Did you know 60% of consumers residing in long-term care facilities never receive a visitor?

The Montgomery County Office of Senior Services will train community members to serve as Volunteer Ombudsman, advocating for residents of long term care facilities.

Often, residents in long-term care facilities are unable to advocate for themselves. A Volunteer ombudsman visits long-term care facilities with the goal of helping to improve the quality of life for residents. If you enjoy visiting with older adults, learning new skills, and encouraging families and residents to find solutions, consider becoming a volunteer ombudsman.

Duties include:

  • Educating residents about their rights
  • Encouraging and assisting residents to ask questions & express concerns 
  • Helping them reach solutions, in collaboration with facility staff and family.
  • Schedule and assignments are flexible, based on the volunteer’s availability. Visits can be made days, evenings, and/or weekends.

Please complete this contact form to begin the process. Once we receive the form, the volunteer coordinator will contact you to discuss this unique opportunity. If you have any questions, please call us at 610-278-3601.

Background checks and full-day training by the PA Department of Aging are required.