If you or someone you know are in a care facility and believe that your/their rights have been violated, you may want the help of an Ombudsman. An ombudsman will help address and remedy any concerns you may have about the care you receive - including your rights, health, safety, and welfare in Personal Care Homes, Nursing Homes, Domiciliary Care Homes, and Adult Day Centers.
What Is An Ombudsman?
A trained individual who can help if you have a complaint or problem with any long-term care service.
A source of information about your rights as a consumer and assistance in exercising those rights.
An advocate for high standards of quality of care who promotes strict enforcement of those standards.
A promoter of the highest quality of life for care-dependent Pennsylvanians.
A consumer representative who works within the legislative and rule-making process to improve long-term care service throughout the state.
A person who assists long-term care consumers in pursuing remedies to their problems.
Who Uses the Ombudsman?
Residents of nursing, personal care homes, assisted living facilities, and domiciliary care homes.
Individuals receiving long-term care services in their homes and community.
Families and friends of individuals who live in nursing or personal care homes.
Staff of long-term care facilities
What Kinds of Issues Are Handled?
Concerns about the quality of care or treatment from a long-term care service provider.
Questions about billing and charges, including those covered by Medicare and Medicaid.
Appeals regarding transfers, discharges, discontinuance or charges in services.
Who can you contact?
If you need help, have a question or concern about long-term care, call the Long Term Care Ombudsman program at the Center for Advocacy for the Rights and Interests of the Elderly (CARIE) at 610-860-5050 or 1-800-356-3606, or contact the program via email.