If you or someone you know are in a care facility and believe that your/their rights have been violated, you may want the help of an Ombudsman. An ombudsman will help address and remedy any concerns you may have about the care you receive - including your rights, health, safety and welfare in Personal Care Homes, Nursing Homes, Domiciliary Care Homes, and Adult Day Centers.
What Is An Ombudsman?
A trained individual who can help if you have a complaint or problem with any long-term care service.
A source of information about your rights as a consumer and assistance in exercising those rights.
An advocate for high standards of quality of care who promotes strict enforcement of those standards.
A promoter of the highest quality of life for care-dependent Pennsylvanians, 60 years of age and older.
A consumer representative who works within the legislative and rule-making process to improve long-term care service throughout the state.
A person who assists long-term care consumers in pursuing remedies to their problems.
Who Uses the Ombudsman?
Residents of nursing and personal care homes.
Individuals receiving long-term care services in their homes and community.
Families and friends of individuals who live in nursing or personal care homes.
Staff of long-term care facilities
What Kinds of Issues Are Handled?
Questions about billing and charges, including those covered by Medicare and Medicaid.
Concerns about the quality of care or treatment from a long-term care service provider.
Appeals regarding transfers, discharges, discontinuance or charges in services.