If you or someone you know are in a care facility and believe that your/their rights have been violated, you may want the help of an Ombudsman. An ombudsman will help address and remedy any concerns you may have about the care you receive - including your rights, health, safety and welfare in Personal Care Homes, Nursing Homes, Domiciliary Care Homes, and Adult Day Centers.
What Is An Ombudsman?
- A trained individual who can help if you have a complaint or problem with any long-term care service.
- A source of information about your rights as a consumer and assistance in exercising those rights.
- An advocate for high standards of quality of care who promotes strict enforcement of those standards.
- A promoter of the highest quality of life for care-dependent Pennsylvanians.
- A consumer representative who works within the legislative and rule-making process to improve long-term care service throughout the state.
- A person who assists long-term care consumers in pursuing remedies to their problems.
Who Uses the Ombudsman?
- Residents of nursing, personal care homes, assisted living facilities, and domiciliary care homes.
- Individuals receiving long-term care services in their homes and community.
- Families and friends of individuals who live in nursing or personal care homes.
- Staff of long-term care facilities
- Government agencies
What Kinds of Issues Are Handled?
- Concerns about the quality of care or treatment from a long-term care service provider.
- Questions about billing and charges, including those covered by Medicare and Medicaid.
- Appeals regarding transfers, discharges, discontinuance or charges in services.
Resources
Ombudsman Program Brochure
Volunteer to Be an Ombudsman
Elder Abuse Hotline - 1-800-734-2020
