Montgomery County’s Office of Behavioral Health is committed to providing our consumers with the highest quality behavioral health care services, which are easily accessible, respectful of the individual and family, welcoming and focuses services delivery on the unique needs of each individual. MCBH ensures this commitment through demonstrable and sustained improvement in projects concerning significant aspects of clinical care that can be expected to affect consumer’s mental health status, satisfaction and overall functioning. MCBH’s Quality Management Program is based on the principles of recovery and every individual’s right to the highest quality of life attainable for that person.
Rights and Responsibilities
- Be treated with dignity and respect.
- Fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
- Have their treatment and other individual information kept private. Only where permitted by law, may records be released without individual permission.
- Easily access timely care in a timely fashion.
- Know about their treatment choices. This is regardless of cost or coverage by the individual’s benefit plan.
- Share in developing their plan of care.
- Information in a language they can understand.
- Have a clear explanation of their condition.
- A clear explanation of their treatment options.
- Information about his/her insurance provider, its practitioners, services and role in the treatment process.
- Information about clinical guidelines used in providing and managing their care.
- Ask their provider about their work history and training.
- Know about advocacy and community groups and prevention services.
- Freely file a complaint or appeal and to learn how to do so.
- Know of their rights and responsibilities in the treatment process.
- Receive services that will not jeopardize their employment.
- List certain preferences in a provider.
- Treat those giving them care with dignity and respect.
- Give providers information they need. This is so providers can deliver the best possible care.
- Ask questions about their care. This is to help them understand their care.
- Follow the treatment plan. The plan of care is to be agreed upon by the individual and provider.
- Follow the agreed upon medication plan.
- Tell their provider and primary care physician about medication changes, including medications given to them by others.
- Keep their appointments. Individuals should call their providers as soon they know they need to cancel visits.
- Let their provider know when the treatment plan isn’t working for them.
- Let their provider know about problems with paying fees.
- Report abuse.
- Report fraud.
- Openly report concerns about the quality of care they receive.
- Montgomery County Behavioral HealthChoices
- How to Apply for Medical Assistance (MA)
- Family Mentoring and Advocacy
- NAMI is the National Alliance on Mental Illness
- Community Advocates of Montgomery County
- Child, Adolescent, Family and Caregiver Feedback
- Adult Feedback into Mental Health Services
Deputy Administrator of Behavioral Health