CHILD PROTECTIVE SERVICES
The Office of Children and Youth accepts all incoming reports of suspected child abuse and neglect, ensures the safety of children residing in the reported household, investigates the validity of reports and provides services to families dealing with child abuse and neglect issues.
INFORMATION AND REFERRAL SERVICES
The Office of Children and Youth provides information and referral services to approximately 8,000 county residents each year. This may include phone number and address information for appropriate community-based or public services or direct, brief casework assistance by a Children and Youth staff member.
CASE MANAGEMENT SERVICES
Children and Youth staff provide direct casework services to children and families dealing with issues of child abuse and neglect, along with the purchase, coordination, implementation and evaluation of services for families in need of support.
Children and Youth staff provide assessment and casework services to families if a parent contacts the agency with concerns regarding their 10-18 year old child who has committed a specific act or acts of habitual disobedience of the reasonable and lawful commands of his/her parent, guardian or custodian.
Children and Youth staff provide and coordinate services to eliminate truancy and foster educational success. These services are provided, if necessary, following a School District’s attempts to engage the child and family and referral to the Magisterial District Judge to address the truancy issues.
FOSTER CARE SERVICES
Most children are served at home and families remain intact. When safety prohibits children from remaining at home, out-of-home placement may be necessary. Children and Youth staff recruit, study, train and inspect foster homes to ensure the safety of the children residing there.
Under the Adoption & Safe Families Act of 1997, Children and Youth staff have the legal mandate to establish permanency for abused and neglected children. In the majority of cases, children remain at home or experience brief out-of-home placement services with the goal of family reunification. In the event the child may not be able to return home, Children and Youth staff are working toward permanency from the first day of placement. Thus, if return home is not achieved in a timely fashion, Children and Youth staff are working concurrently toward adoption, independent living, subsidized permanent legal custodianship or another planned permanent arrangement for the child(ren).
CHILD ABUSE AND NEGLECT EDUCATIONAL SERVICES
Children and Youth Staff provide educational meetings to mandated reporters of child abuse and neglect, as well as attend community forums to increase child abuse and neglect awareness and foster parent recruitment.
Human Services Center
1430 DeKalb St.
Norristown, PA 19404
PO Box 311
Ph: 610-278-5800 Main Office (M-F, 8:00 AM – 4:30 PM)
Ph: 610-275-1222 (After hours, Weekends and Holidays)
1-800-932-0313 PA Child Abuse Hot-Line
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Monday - Friday
8 a.m. - 4:30 p.m.